Guest Service Representative

To provide an enjoyable guest experience for customers and employees by providing exceptional customer service.

Duties and responsibilities:

  • The primary responsibility of this position is to provide guests with an overall positive experience at all Events by offering a superior, guest service experience.
  • Guest service representatives will work one of the following positions: Ticket Taker and Directional Staff. Additional positions could also be in Guest Services.
  • Enthusiastically greet and direct guests while performing assigned tasks (i.e. ticket scanning, directing guests to their seats, providing directions)
  • Provide directional information to patrons in the event of an emergency evacuation according to emergency protocols
  • Proactively approach guests that may have an issue or complaint
  • Creatively resolve issues, complaints and involve area
  • Other duties as assigned by management

Qualifications:

  • Ability to navigate a variety of floor surfaces and areas including stairs, escalators, carpet, concrete
  • Ability to work in a variety of environments including but not limited to heights, elevators, in darkened corridors, around crowds, loud noise, flashing lights, and haze effects.
  • Customer Service experience preferred but not necessary

Working conditions:

  • Work flexible hours including evenings, weekends and holidays.
  • Ability to work indoors/outdoors as needed in various weather conditions for a minimum of 5 hours.